Fraud monitoring

Alerts, rules or reviews intended to detect abnormal or unauthorized card activity.

Why It Matters

Fraud monitoring affects who can buy fuel, where the card works and how exceptions show up in account review.

How It Shows Up

• Fraud monitoring may appear in account settings, card prompts, decline reports or driver setup screens.
• The setting can apply by driver, vehicle, product, merchant, time period or dollar amount.
• It creates value only when someone reviews exceptions and keeps the rules current.

Example

A dispatcher using fraud monitoring may allow a driver to buy diesel during a route but block non-fuel purchases or unusual locations. The exact rule depends on the provider's control panel.

Common Mix-Up

A supported control is not automatically active. Ask how it is configured and what happens when a driver needs an override.

What to Check

• Confirm whether fraud monitoring can be set by driver, vehicle, product, location or time period.
• Check how overrides work during breakdowns, reroutes or after-hours dispatch.
• Review exception reports so controls do not become unused settings.

Questions to Ask

• Can fraud monitoring be configured by card, driver or unit?
• What does the driver see when a purchase is declined?
• Which report shows attempted exceptions?